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Contact information South Africa [0511/RSA]
Call our games hotline for assistance on all Nintendo published/distributed software,
hardware and accessories. Our dedicated games counselors can answer all your game-
play questions, offering hints, tips and strategies to ensure that you get the most from
your Nintendo products.
To call the hotline, dial*
+27 11 535 9224
(* Calls from a landline within the South Africa are charged at the standard national
rate offered by the caller’s network provider. Charges may vary for calls made using
a mobile phone.
Please obtain permission from the person responsible for paying the bill before calling.)
Lines are open Monday to Friday from 09:00 to 16:00 **.
(** Charges are correct at time of printing but are subject to change without prior
notice.)
CONSUMER WARRANTY
This warranty covers Nintendo accessories for use with Nintendo consoles (the Product”), supplied by Nintendo
of Europe GmbH (“Nintendo”).
Subject to the terms and exclusions below, Nintendo warrants to the original consumer purchasing the Product
(“you”) that, for a period of 12 months from the date of the purchase of the Product by you, the Product will
be free from defects in materials and workmanship.
To make a valid claim under this warranty, you must notify Nintendo of the defect in the Product within 12 months
of the date of the purchase of the Product by you and you must return the Product to Nintendo within 30 days
of notifying Nintendo of that defect. If, having inspected the Product, Nintendo accepts that the Product is
defective, Nintendo will (at its sole discretion) without charge either repair or replace the part causing the
defect or replace the Product or, provided that the Product is returned within 6 (six) months of purchase, at the
discretion of the consumer, either repair or replace the part causing the defect, or replace the Product or refund
the purchase price.
This warranty does not affect your statutory rights which you may have as the purchaser of
consumer goods.
EXCLUSIONS
This warranty does not cover:
• software,games,Nintendoconsoles(whetherornotincludedwiththeProductatthetimeofpurchase);
• accessories,peripheralsorotheritemsthatareintendedforusewiththeProductbutarenotmanufactured
by or for Nintendo (whether or not included withtheProductatthetimeofpurchase);
• theProductifitwaspurchasedoutsideSouthAfrica;
• theProductifithasbeenresold,orusedforrentalorcommercialpurposes;
• defectsinthe Product that are caused by accidental damage, your and/or any third party’s negligence,
unreasonable use, modification, use with products not supplied, licensed or authorised for use with the
Product by Nintendo (including, but not limited to, non-licensed game enhancements, copier devices, adapters,
power supplies or non-licensed accessories), computer viruses or connecting to the internet or other forms
of electronic communication, use of the Product otherwise than in accordance with the instructions in the
respective Nintendo Operations Manual or any other in structions provided with the Product, or any other
causeunrelatedtodefectsinmaterialandworkmanship;
• defectsintheProductthatarecausedbytheuseoffaulty,damagedorleakingbatteriesorbatterypacks,or
any other use of batteries or battery packs not in accordance with the instructions in the respective Nintendo
OperationsManualorInstructionBooklet;
• gradualdecreaseovertimeinthecapacityandperformanceofbatteriesandbatterypacksforNintendo
consoles(includingNTR-003,USG-003,TWL-003,UTL-003,CTR-003);
• theProductifithasbeenopened,modifiedorrepairedbyanypersonorcompanyotherthanNintendoorits
authorisedpartnersorithasitsserialnumberaltered,defacedorremoved;or
• lossofanydatathathasbeenloadedontoorstoredontheProductbyanypersonorcompanyotherthan
Nintendo or its authorised partners.
HOW TO MAKE A CLAIM
To notify Nintendo of a defect covered by this warranty, please contact:
Nintendo Service Centre, Core Warehouse, Block E, Wingfield Park
Geertsema Street, Jet Park 1459
Telephone: 011 535 9250
E-mail: nintendo@core.co.za, collections@core.co.za
Calls to this number are charged at national rates for customers in South Africa and international rates for
international customers – please obtain permission from the person responsible for the bill before calling.
Before sending the Product to the Nintendo Service Centre, you should remove or delete any private or confi-
dential files or data. You accept and agree that Nintendo will not be responsible for any loss, deletion or cor-
ruption of your files or data that have not been deleted or removed. Nintendo strongly recommends that you
make a back up copy of any data that you do not remove or delete.
When sending the Product to the Nintendo Service Centre, please:
1. usetheoriginalpackagingwherepossible;
2. provideadescriptionofthedefect;
3. attachacopyofyourproofofpurchase,ensuringthatitcontainsthedateofpurchaseoftheProduct;and
4. ensure that it is received by Nintendo within 30 days of the original notification of a qualifying defect.
If the above 12 months warranty period has expired at the time the defect is discovered or if the defect is not
covered by this warranty, Nintendo may still be prepared to repair or replace the part causing the defect or
replace the Product (at its sole discretion). For further information about this and, in particular, the details of
any charges for such services, please contact:
Nintendo Service Centre
Telephone: 011 535 9250
Calls to this number are charged at national rates for customers in South Africa and international rates for
international customers – please obtain permission from the person responsible for the bill before calling.
12-MONTH WARRANTY – NINTENDO ACCESSORIES
Warranty (South Africa) [0511/RSA-A]
CTR_ACC_CEPD_MAA_111020.indd 14-15 20.10.11 12:48
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